Help desk
How can we help?
Answers about builds, care, campaigns. If it is not here, write to us.
Builds
What does a build cost?
Apps: SAVI Launch is $1,999, SAVI Growth is $3,499, SAVI Partner is $5,999+. Websites: SAVI Site Launch is $999, SAVI Site Growth is $1,999, SAVI Site Partner is $3,999+. A build is a one-time price. Monthly care is a separate bill.
How long does a build take?
SAVI Launch: 2–4 weeks. SAVI Growth: 4–6 weeks. SAVI Partner: custom timeline. SAVI Site Launch: 1–2 weeks. SAVI Site Growth: 2–4 weeks. SAVI Site Partner: custom timeline. The timeline goes in the written scope before design starts.
How do build payments work?
Work starts with a 50% deposit. The rest of the build fee is due when you accept the finished app.
How many rounds of changes do I get?
SAVI Launch includes 2 consolidated revision rounds, SAVI Growth 3, and SAVI Partner 4. A round is one list of changes, sent together. More rounds are priced separately.
Will my app be in the App Store or Google Play?
SAVI Launch is a web app by default. SAVI Growth includes help submitting a native app when the store allows it. Apple and Google make the final call on any native app.
Who owns the app?
The account, source code, content, customer data, and the messaging list are named in your agreement. We do not quietly become the owner.
Care
What does monthly care include?
Hosting, maintenance, security and bug fixes, technical support, and minor app updates: 1 hour on SAVI Launch ($499/mo), 3 hours on SAVI Growth ($995/mo), 6 hours on SAVI Partner (From $2,500). Website care is $149/mo, $299/mo, From $750 for hosting, backups, and small edits, without the messages.
Is there a commitment on care?
Yes. Every care plan starts with a three-month commitment. Care invoices are net 30, due 30 days after the invoice date.
Do unused care hours roll over?
No. Hours belong to their month. A written agreement is the only exception.
What sits outside the care hours?
New features, a redesign, card fees, app store accounts, other platform fees, and running campaigns. Each gets its own price, and we quote it before we start.
How do I ask for a change to my app?
Email us with what should change, where in the app, and the best day for it. Let us know if something is broken.
Can my app run without a care plan?
A SAVI-hosted app stays on a care plan. Care keeps it standing. Advertising is optional and billed separately.
CRM
What does the CRM cost?
Nothing extra. Push notifications and in-app messages come with care, and setup is included. SAVI Launch: 20 pushes and 10 in-app messages a month. SAVI Growth: 30 pushes and 15 in-app messages a month. SAVI Partner: 40+ pushes and 20+ in-app messages a month. Unused messages do not roll over.
Can a push or in-app message run on my app?
We check first. Before the plan starts, we confirm the app can actually send a push or show an in-app message.
Reach
What do the ad plans cost?
SAVI Launch: $1,000 a month studio fee, with an ad budget of $1K to $3K a month. SAVI Growth: $2,500 a month studio fee, with an ad budget of $3K to $10K a month. SAVI Partner: $5,000 a month studio fee, with an ad budget of $10K to $25K a month.
Is the ad budget included in the studio fee?
No. The ad budget is paid to the ad platforms, like Google and Meta. It is separate from the studio fee, which pays for the work.
How many creatives and calls come with a plan?
SAVI Launch: 3 ad creatives a month and 1 strategy call a month. SAVI Growth: 6 ad creatives a month and 2 strategy calls a month. SAVI Partner: 12 ad creatives a month and 3 strategy calls a month.